If you’re not satisfied with your purchase, you can always return the items within 30 days for an exchange or refund for FREE*.
1. If there is a major failure with an item, you receive a refund with proof of failure. If the failure is minor, we will replace the relevant item within a reasonable time.
2. Refunds will be given using your original payment method
3. If the order was returned due to an incorrect address or the package was unclaimed, Rhinokey® has the right to charge for the product to be re-shipped.
4. The item needs to arrive at our office for inspection, without it Rhinokey® has the right to not offer a refund.
Gift or bonus with purchase, bundled- and personalized items
5. Gift cards are not refundable.
6. All personalized items, such as laser engravements, are not refundable.
Privacy when making a return
7. Rhinokey® is committed to protecting your privacy.
8. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Rhinokey® research and analysis. It may be disclosed to state and territory departments upon request, as required by law.
9. Rhinokey®, at its absolute discretion, reserves the right not to offer an exchange or refund for a change of mind.
*Free returns are only eligible for EU countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
If you would like to submit a return or refund request, please contact email@example.com
- If images are not provided we will not be able to complete your request.
Last update: 4 October 2023