We ship Worldwide* from The Netherlands. Please have a look at the product page for the timeframes & prices.

Please Note: All orders placed in UAE, Qatar, Orman, and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service. 

All shipping addresses must be written in English without accent marks on letters. Customers will incur a reshipping fee if the incorrect address is provided and your order has been shipped.

Please email if you have any further shipping queries.

How do I track my order?

All of our parcels are shipped with PostNL. For international orders, your parcel will be delivered to your local postal company. 

Tracking Instructions:

1. You will receive your tracking number by email after your order has been dispatched if you have chosen Trace & Trace.

2. Go to click here and enter your tracking number and press the track button. You will then see the progress of your parcel.

All international parcels can be tracked through your local postal company's website once they have reached your country.

If you have any issues tracking your parcel please email


What is Rhinokey’s returns and refunds policy?

Please click here to see our refund policy.  

Photo evidence must be provided when notifying us of unforeseen faults or breakages.


How do I change or cancel my order?

If you need to cancel or make any changes to your order please email within 2 hours of making your purchase the subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' and our team will be back to you shortly. 

Please make sure you have read our Returns & Refunds Policy before proceeding. 


I didn't receive a confirmation email.

Please check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email to ensure you provided the correct email during checkout.


What currency is used on the Rhinokey website? 

All orders on Rhinokey® are processed in EUR.

For your convenience, we have a currency converter on our site that will automatically convert the price to your local currency. However this is for an indication only, Rhinokey® processes all orders in EUR. While the content of your cart will be displayed in your local currency, you will checkout using EUR at the most current exchange rate.

This is the reason your confirmation email amount may differ from the amount on your bank statement.


What if I made a mistake in my shipping address?

If you have made a mistake in your shipping address please email within 2 hours of placing your order. You must complete the subject line 'CHANGE OF ADDRESS' and provide your full name, order number, and correct shipping address.


My order status is 'unfulfilled', what does this mean?

If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.


Last update: 24 April 2023